FIVE YEAR OBJECTIVE

Create a service oriented culture within HRM that supports the business community’s need for competitiveness, growth and responsiveness.

SHORT-TERM ACTIONS (YEARS 1-2)

1. Consult with business and complete a competitiveness review of municipal service delivery within HRM against benchmark cities. Use the results to streamline the approval process for major projects.
   
   Lead: HRM
   Business Community Engagement: HIGH
   
   
2. Reposition client facing staff as business navigators within HRM to be a guide/ HRM HIGH advocate for key projects from application to completion (development/start-up/expansion).
   
   Lead: HRM
   Business Community Engagement: HIGH
   
   
3. Establish a feedback mechanism within HRM for business to provide recommendations for continuous improvement.
   
   Lead: HRM
   Business Community Engagement: HIGH

MEASUREMENT

• Construction approval speed
• Perception of business climate
• Competitive levels of public investment
• Competitive business tax burden